What to Expect at Your Veterinary Appointment
The process of your first appointment will be easier and more pleasant for you and your pet when you know what to expect.
We ask you to arrive at least 10 minutes early to complete the New Patient Form. If you would like to save time, you can fill out our New Patient Form in advance online.
Meet Your Veterinarian
One of our team members will go over your cat or dog's history and discuss their issues. You are able to ask any questions you have, and we'll reserve time to answer them.
Examination, Diagnosis & Treatment
Following your pet's examination, we'll give you a diagnosis and treatment options. Your vet will collaborate with you to select the best treatment plan possible for your pet.
Once your visit is over, we'll establish an in-depth report of our diagnosis, the conversations we had with you, and your pet's treatment plan. We'll keep this information on file for when you need it.
Our Pet Care Philosophy
We are happy to serve cat and dog owners in Grass Valley, Nevada City, Penn Valley, North San Juan, Cedar Ridge, Browns Valley, and surrounding areas. We aim to provide you and your pet with first-rate service with compassion and understanding.
We prioritize preventative care, client education, and offering quality emergency and restorative veterinary care.
To get more information about our payment options, office policies, and appointment scheduling, read our hospital FAQs below.
- What types of payment options are available?
We require all payments to be made in full at the time we provide our services or upon your pet's discharge. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
We will give you a good-faith estimate for the cost of our services before providing your pet with treatment. Although, unforeseen circumstances might arise which could impact your final bill.
We will always explain our written estimate with our clients before they leave our facility, and require a deposit based on our estimate before any further treatment can be given.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you have to reschedule or cancel your appointment, please inform us as soon as you can, so we may offer the space in our schedule to other clients.
- What types of animals do you treat?
We provide care for cats and dogs.
- Where can I purchase my pet's prescription and food?
You are able to buy all the medications and specialty food your pet requires either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment will be due at the time services are provided.
For further hospitalization, diagnostics, or surgery, an upfront deposit will be required with the payments due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. After our staff and doctors have assessed your pet, we will give you an estimate for the cost of treatments to help you decide on a treatment plan.
If you require further hospitalization, diagnostics, or surgery, we will need a deposit upfront, with payment in full due when your pet is discharged.
- Are you able to help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Following are a few helpful links for your pet's health.
New Patients Welcome
Grass Valley Veterinary Hospital is accepting new patients! Our experienced vets are passionate about caring for pets in the Grass Valley area. Contact us today to book your pet's first appointment.